Service Level Agreement
Last updated: 5 November 2026
This Service Level Agreement (SLA) describes our standard turnaround commitments. Actual delivery estimates shown at booking take precedence for a specific shipment, since they account for real-time distance, traffic, and service-specific factors.
1. Standard Turnaround Targets
| Service | Target Window |
|---|---|
| Intra-Lagos same-day | Same calendar day for pickups before the daily cutoff time shown at booking |
| Intra-Lagos next-day | Next business day |
| Interstate delivery | 1–5 business days depending on destination state |
| International shipping | Depends on the destination country – confirmed when we quote |
| Haulage / heavy cargo | Scheduled per booking, confirmed at quote stage |
2. Corporate & Volume Accounts
Corporate accounts with a signed service agreement may have custom SLA terms, including dedicated account management and prioritised pickup windows. Contact our business solutions team to discuss requirements.
3. What Happens If We Miss a Target
Turnaround targets are estimates, not guarantees, and can be affected by traffic, weather, address accuracy, and factors outside our control. If a significant delay occurs, we'll notify you via your tracking page and, where our Claims & Refunds Policy applies, you may be eligible to file a delay claim.
4. Contact
Questions about service levels can be sent to psgreenlimited100@gmail.com.