Question 1

How do I track my shipment?

Accepted Answer

Enter your tracking number (format PSG-XXXXXXXX) in the tracking box on our homepage or at /track. No account is required - you'll see the full status timeline, current location once your driver is out for delivery, and estimated delivery time.

Question 2

What areas do you deliver to?

Accepted Answer

We deliver same-day and next-day within Lagos State, and nationwide to major cities across Nigeria. See our Coverage page for details by state.

Question 3

Do you ship internationally?

Accepted Answer

Yes, we offer international shipping and cross-border express services from Nigeria to destinations worldwide. Contact us for a quote for your destination.

Question 4

How is the price calculated?

Accepted Answer

Price depends on service type, distance, weight/dimensions, and any optional insurance. Use our instant quote calculator for an itemised breakdown before you book - no surprises at checkout.

Question 5

What payment methods do you accept?

Accepted Answer

Card, bank transfer, and USSD, all processed securely through Paystack.

Question 6

Can I insure my shipment?

Accepted Answer

Yes. At booking you can opt into goods-in-transit insurance for an additional fee calculated as a percentage of your declared item value. See our Claims & Refunds Policy for how compensation is calculated.

Question 7

What items can't be shipped?

Accepted Answer

Firearms, illegal drugs, hazardous materials, live animals, and several other categories are prohibited. See our full Prohibited & Restricted Items policy before booking.

Question 8

What happens if my delivery is delayed or my item arrives damaged?

Accepted Answer

File a claim from your dashboard within 7 days of the delivery date (or expected delivery date, for a delayed/lost shipment). Our claims team responds within 5 business days. Full details are in our Claims & Refunds Policy.

Question 9

How do I become a PS Green driver?

Accepted Answer

Driver accounts aren't self-registered for security reasons - apply through our Careers page and, if selected, our team will set up your account and send you an activation link.

Question 10

Do you offer services for e-commerce businesses?

Accepted Answer

Yes - see our Corporate & Business Solutions page for bulk shipping, API access, volume pricing, and dedicated account management.

Frequently Asked Questions